Thursday, October 27, 2011

Where everybody knows your name, part II

Previously this year, I wrote about how much I love going to my local Chase branch in Hartsdale, New York. Everyone is so very helpful and friendly. From Thelma, the greeter and CSR to Laura, the part time student who is on track to be a personal banker to my favorite and the person with whom I deal the most - UCONN graduate, Yousef. We originally connected over the UCONN win in March madness and the relationship stuck.

Whenever I have a problem with my account, be that trying to figure out how to make my direct deposit work, or making a deposit with my smart phone, Yousef, the branch manager and VP is available.

More recently, I have been using a cane on a regular basis - I am disabled and really don't like to be reminded of that fact - while I have more than one disability, I choose to focus more on my abilities and less on the disabilities. A trip to my orthopedic surgeon recommended that I not only use a cane, but that I attend physical therapy two to three times a week - and on whose dime?????? I am strapped as it it, but I digress.

It seems a cable company that shall remain nameless, suffice it to say that they are one of the largest here in the NYC area - has been trying for some 4 weeks to get my high speed Internet installed at my home. For reasons unbeknownst to me, that has not happened. I called no less than ten times and was finally so frustrated I gave up and told them to cancel the service and reimburse my money (which they had already conveniently taken out of my account). After waiting for a week and growing more frustrated by the day, I called Chase and they immediately reimbursed the monies. Simple enough.

I was so happy with Chase this week, indeed, anytime I deal with them, I am amazed at their level of professionalism, no matter the amount of monies I have in my bank account......I decided to write to the direct report of my VP - I was surprised not only to receive a response in a day - I can only begin to imagine how busy this man is! But he told me that he had considered my request for a button on the door that one can push if one is disabled such as myself.

I then received a personal call from none other than Yousef to indicate that the work has already begun and though it is an extensive project, they are not delaying my request.

And THAT, dear folks is why Chase is not going to charge to use debit cards - they get it on a very real level that real people use their bank and that folks are struggling - why kick a person when they are already down?

Sometimes you just want to go where everybody knows your name.....

1 comment:

strat said...

I shouldn't be charged too. I believe it has its regulations.

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